Latest News From RJ Cortel
Understanding VoIP: The Future of Telephony
Companies continuously seek efficient and effective communication solutions, a necessity in the ever-evolving business environment. Organisations of all sizes across sectors must adopt communication systems that consistently meet user and customer expectations. Engaging effectively with updated customer behaviours and nurturing collaborative workplace culture is challenging without proper insight.
Windows 10 End of Life: What does it mean for your business?
After nine years of being the go-to operating system for many companies worldwide, Windows 10 is beginning to reach the end of its lifespan. This means that it will no longer receive any updates, and will no longer be officially supported by Microsoft.
Of course, Windows 10 will still be useable even after its end of life. But, what does that actually mean for your business? How will you be affected by this change, and what do you need to do to make sure you’re prepared for the challenges that come with moving away from Windows 10?
Navigating the Unexpected: A Blueprint for Disaster Recovery in Microsoft Azure
In the event of a disaster, the most defining factor of how well your organisation recovers is your disaster recovery plan. Making sure that you have the best disaster recovery strategy will ensure that you’re prepared for anything that comes your way, and will let you take action in the case of a catastrophe.
Microsoft Copilot for Service: Transforming Customer Service Operations
Customer service is an essential part of front-facing business. After all, if you have customers, you must ensure you’re giving them the highest level of service possible. This will ensure they stay satisfied and loyal to your company. In the modern world, customer service is now easier than ever due to the onset of artificial intelligence.
RJ Cortel achieves new ISO certifications
RJ Cortel have recently achieved a significant milestone by obtaining three prestigious certifications: ISO 27001, ISO 14001, and ISO 9001. These certifications demonstrate our unwavering commitment to excellence, innovation and client satisfaction.
4 ways cloud telephony can improve the customer experience
As hybrid work has become commonplace in many businesses, and with sales teams back on the road, meeting clients in person, employees must be able to make and receive calls from anywhere. This is not possible with a traditional phone system, however, it is simple with cloud telephony. With Microsoft Teams Phone, employees can install the Teams application on their personal phone and use it as if it was a desk phone or work-issued mobile phone. This is a positive for businesses as well as there is no need to buy employees’ work mobile phones.
Why endpoint security is important for your business
Over recent years, there have been major changes to the way employees work. Whilst hybrid and remote work is now commonplace, not all businesses have taken appropriate measures to secure their workforce. The changes to the workplace model have also facilitated changes to the ways that cybercriminals target organisations. In order for businesses to protect themselves from these advancements in attack methods, they need to implement layers of security. One of the final layers is endpoint security. In this article, we will discuss the importance of endpoint security, how it works and how it compares to a traditional antivirus solution
What more can your business do to combat ransomware?
From small local businesses to large international enterprises, all businesses are at risk of falling victim to a ransomware attack. For the uninitiated, ransomware is a form of malware that blocks access to a file, system or device until a ransom is paid. Typically, ransomware spreads throughout a network, and encrypts files, resulting in large-scale damage whilst making remediation particularly difficult. Most businesses have taken steps to reduce their cyber risk, however, there is more that can be done. In this article, we will delve into the current state of ransomware, common entry points, and what businesses can do to combat this adversary.
Your guide to migrating SQL Server to Microsoft Azure
One option for migrating SQL Server to Microsoft Azure is through running the server in a self-managed Azure Virtual Machine. This option enables businesses to take advantage of Azure’s flexibility and connectivity, whilst maintaining the same level of performance and security as SQL Server. There are a wide variety of options available in terms of size and location for Azure VMs, ensuring that there is a solution fit for all businesses. There are also preconfigured images available on Azure Marketplace for Red Hat Enterprise Linux, SUSE Enterprise Server, and Windows Server. Many businesses use this option if they have a specific version of SQL Server or a specific operating system they need to use.