4 ways cloud telephony can improve the customer experience

As hybrid work has become commonplace in many businesses, and with sales teams back on the road, meeting clients in person, employees must be able to make and receive calls from anywhere. This is not possible with a traditional phone system, however, it is simple with cloud telephony. With Microsoft Teams Phone, employees can install the Teams application on their personal phone and use it as if it was a desk phone or work-issued mobile phone. This is a positive for businesses as well as there is no need to buy employees’ work mobile phones.