Have you tried not losing your morning?

From everyday IT niggles to managing your wider technology, our team keeps things working in the background so yours can get on with business.

EVERYDAY IT SUPPORT

What keeps interrupting your day?

IT problems don't have to be dramatic to be disruptive. A forgotten password, slow laptop or connection problem can quickly turn a five-minute niggle into a lost morning.

What's getting in the way today?
LET'S GET YOU MOVING AGAIN

The computer that needs another coffee.

SUPPORT AVAILABLE

A slow computer can have many causes. Rather than losing time repeatedly working around the problem, support can investigate what's happening and deal with the underlying issue.

01 THE PROBLEM Everything takes longer than it should
→
02 WE HELP Investigate what's slowing things down
→
03 THE AIM Resolve the issue rather than work around it
✓
BACK TO WORK Less waiting. Less frustration. A working computer.
AND YES, YOU CAN TALK TO A PERSON Friendly support when something isn't doing what it should.
Turning it off and on again is a good start. Doing it every morning is less of a plan.
YOUR TEAM. OUR TEAM.

Support that fits around your business.

Some businesses need an IT team. Others already have great IT people who simply need more capacity, specialist knowledge or help with the everyday workload. We can work either way.

Which sounds more like you?

Get the benefits of an IT team without having to build one.

We can look after everyday user support and the technology behind it, giving your business somewhere to turn when somebody needs help, something changes or IT simply needs taking care of.

✓ Everyday user support
✓ Device management
✓ Users, accounts & access
✓ Microsoft 365 support
✓ Updates & maintenance
✓ IT advice & guidance
HOW THE SUPPORT MODEL WORKS
Your people Need help
IT
RJ Cortel Your IT team
WORKING IN THE BACKGROUND
01 Respond to users
02 Manage everyday IT
03 Help keep systems healthy
04 Provide ongoing guidance
THE AIM
Your team focuses on the business. We help take care of the IT.
MANAGED IT

Good IT support starts before something goes wrong.

Solving problems matters, but reliable IT is also about the work happening quietly in the background. Keeping users, devices, updates, security and business systems under review can help prevent avoidable problems from interrupting the day.

Explore what managed IT can cover.
IT HEALTH AREAS
MANAGED IN THE BACKGROUND

Keep access aligned with your people.

94 /100
EXAMPLE HEALTH

Joiners, leavers and role changes all affect who should have access to business systems. A managed process helps create, change and remove access consistently.

MANAGED ACTIVITY ACTIVE
01 REVIEW User accounts
02 MANAGE Access changes
03 REMOVE Unneeded access
BEFORE IT INTERRUPTS THE DAY Reduce access problems and uncertainty.

Clear management makes it easier to give people the access they need while removing access that is no longer appropriate.

RJ CORTEL HELPS WITH The process, administration and technical changes
YOUR BUSINESS DECIDES Who should have access and what their role requires
Managed IT isn't only about responding faster.
The best IT problem is the one your team never has to deal with.
A SENSIBLE PLACE TO START

You don't need to know what's wrong before talking to us.

Tell us what works, what doesn't and what keeps getting in the way. We can look at how your IT supports the business today, identify areas worth improving and help you decide what happens next.

01
LISTEN

Start with what's getting in the way.

You don't need to arrive with a technical diagnosis. Tell us about the recurring problems, frustrations and technology challenges your team experiences and we'll start from there.

A GOOD QUESTION TO START WITH What does your team regularly lose time to?
THE BIGGER PICTURE

IT support can cover a lot more than the helpdesk.

✓ People & support
✓ Devices & systems
✓ Microsoft 365
✓ Security
✓ Backup
✓ IT planning
ONE CONVERSATION IS ENOUGH TO START

Start your IT health-check conversation.

Big problem, small niggle or simply a feeling that your current IT could work better, let's have a conversation about where you are today and what better support could look like.

Start the conversation → No technical preparation required.
Less firefighting. More reliable IT. More time for the business.