As a reminder we are about to launch Self-Install for Fibre installations, at the moment an Openreach engineer needs to visit your property to install the service and provide a VDSL modem. Using Self-Install the service is activated remotely with no engineer visit to your premises. We will be supplying a VDSL router to replace the Openreach modem although you can source your own equipment if you prefer.

Upgrades were due to launch on the 19th January, due to unforeseen circumstances the launch will now be the 21st. From this date any request to upgrade an existing ADSL connection with us will be provisioned using Self-Install.

Orders for new Fibre connections will continue to be installed by engineers until the 2nd February, orders for new connections placed from the 2nd will use Self-Install. We’ve been able to bring the launch for this forward from the original date of the 9th February

From the 2nd February engineer installed Fibre and the Openreach VDSL modem will no longer be available.

This will not effect your service if you are already using a Fibre connection.

If you have any questions regarding this new change to how we provision Fibre connections then please feel free to contact us on 01435 811580 and we will be more than happy to help.