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Case Studies

Age UK Medway

Having started to deal with Age UK Medway back in 2012 on their Gillingham site we quickly formed a strong business relationship built upon our passion for service delivery and straight forward advice.

Late in 2013 we were approached by Age UK Medway who announced plans to amalgamate three existing offices within the region to a new single administration centre in the Historic Dockyards, Chatham.

Retention of existing telephone numbers, integration of disparate staff teams and beneficiary telephone access to the new office had to be seamless and delivered on time.

With the three existing sites being in different areas there was no possibility of retaining existing numbers on legacy telephone lines. On this basis we planned a migration of all numbers onto a SIP platform and deployed a new Mitel MiVoice Office system which enabled all numbers to route through to the new centre and thus be retained.

On the Monday morning we were back on site to support and train all users on the new system.

Age UK Medway now benefit from one point of contact for anything to do with telephony or internet access all delivered on one bill from us here at RJ Cortel. Costs have been significantly reduced and effeciencies increased.

Often vulnerable individuals need to get through to organisations such as Age UK Medway, it can be critical. This is something we take extremely seriously and it’s a privilege to be asked to provide our services to organisations that place such faith in us.

John Norley Chief Executive Officer at Age UK Medway has this to say about our services:

“We have just completed a relocation of our main offices functions, the logistics of this project were daunting to say the least, and our largest concern was bringing together a number of telephone lines from three geographic locations into the one office. After a consultation with RJ Cortel at the start of the project, we were able to feel very reassured about the capability of the systems they recommended to handle the task, and the plan for getting everything ready. Often in these situations, the planning sounds easy enough, but the delivery is nothing like as easy, with numerous issues and extra costs popping up mid process. That wasn’t the case with RJ Cortel. From start to finish, the team kept us informed of progress and carried out their work behind the scenes without interruption to our business. The installation engineer worked extremely efficiently and ensured that everything was ready for the day we moved offices. On the day, we were able to have all staff in place with full telephone and Internet access at the start of the 1st working day in the new location, which meant a seamless transition from old to new locations, and most importantly, our beneficiaries didn’t notice any change in service. We couldn’t have asked for better support, or a better end result. RJ Cortel has proven to be a reliable partner for our charity, and the latest project has cemented our confidence in them. We would have no hesitation in recommending their services to other organisations.”

www.ageuk.org.uk/medway

 

 

RJ Cortel is an extremely professional organisation - what they promise, they deliver...

Derek Wheeler, Finance Director at TGLynes