Desktop Softclient – Windows and MAC

This desktop client allows user to make and receive calls from their PC (using an appropriate headset), as well as quickly accessing key settings for their Horizon service. This is an ideal bolt-on for users who often work remotely; work from different locations where it is not practical to install a handset or who are regularly on the move with access to Wi-Fi (e.g. hotel stays).

In addition to the above the softphone also provides presence and instant messaging between users who also have a softphone (or smartphone app).

The key features provided are as follows:

  • Make and receive calls
  • Instant messaging and presence (includes Group Chat with up to 4 participants)
  • Horizon company directory (with Click to Call from the softphone itself or the user’s desk phone)
  • Call history (with Click to Call from softphone or desk phone)
  • Desktop dialler
  • Settings management
  • Twinning
  • Remote office
  • Forward calls
  • DND
  • Withhold my number

Smartphone Softclient – Android & iOS

The Smartphone app allows a user to make and receive calls on a mobile device, as well accessing key
setting for their service. It provides all the same functionality as the desktop client above, with the exception of Click to Call and Group Chat. This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to Wi-Fi (e.g. hotel stays).

Please carefully consider the following advice on the use of mobile and desktop clients:

We cannot guarantee any aspect of setting up and conducting a Horizon call over any mobile network,
whether using a Horizon mobile client or desktop client on a tethered laptop. Mobile networks provide no prioritisation of signalling and voice payload packets and some networks will either block or slow down VoIP packets.

If you have an issue regarding call quality or availability issue on a desktop or mobile client, please ensure you have checked that a mobile network is not being used to connect to the platform, as we are unable to provide support for such incidents.

Using the clients over 3/4G will consume data that may either result in charges being raised by your mobile operator or be counted against your monthly data allowance if applicable.

To find out more about our Hosted services please click here.

If you have any questions regarding any of the above you can contact us and we will be happy to help.

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